Kathy Sierra

πŸ“ Related References
Web 2.0 Business Models
Badass: Making Users Awesome
User Community and ROI
Helping Users "Feel the Fear and Do It Anyway”
The Best User Manuals EVER
Too Many Companies Are Like Bad Marriages
Reverse-Engineering User Reviews
Add Graphics to Your Blog, Book, or Presentation
Become the Thing That Replaces You
Getting Past the Brain's Crap Filter
Creating Passionate Users
You Can Out-Spend or Out-Teach
Words + Pictures > Words Alone
Why They Don't Upgrade (and What To Do About It)
Why Marketing Should Make the User Manuals!
Why "Duh" ... Isn't
What Can Software Learn from Kung Fu?
Users Shouldn't Think About YOU
Users Don't Care If YOU Are the Best
Users Aren't Dangerous
Upgrade Your Users, Not Just Your Product
Two More Reasons Why So Many Tech Docs Suck
The User's Journey
The Hi-Res User Experience
Spiral Learning
Six Degrees of a User
Remarkable at Every Scale
Motivating Others: Why "It's Good for You" Doesn't Work
Motivated to Learn? (Just-in-Time Learning)
Most Classroom Learning Sucks
Making Happy Users
Making Content Meaningful to Users
Learning Isn't a Push Model
Learning Doesn't Happen in the Middle
Kicking Ass Is More Fun
Keeping Users Engaged...
It's the [?], Stupid!
Is Your Message Memorable?
Ignore the Competition
How to Get Users to RTFM
Give Users a Hollywood Ending
Getting Users Past the Suck Threshold
Featuritis vs. the Happy User Peak
Ease-of-Use Should Not Mean Neuter-the-Software
Cognitive Bandwidth Is Like Dial-Up
Can You Have Too Much Ease-of-Use?
Can Marketing Be Honest AND Motivating?
Better Beginnings: How to Start a Presentation, Book, Article...
Be Provocative
Assumptions Have a Sell-By Date
Are Your Users Stuck in "P" Mode?
Reducing Fear Is the Killer App
... But Is It Memorable?
"Oops... We Forgot About the Users.”

πŸ“‚
References